Terms and Conditions

1. Acceptance of Terms

By accessing and browsing the website icesailrefrigerant.com (“Website”), placing inquiries, quotations or purchase orders with Icesail Refrigerant (“we”, “us”, “our”), you (“Customer”, “Buyer”) confirm that you have read, understood and fully accept these Terms and Conditions, together with our Privacy Policy.

If you do not agree to any part of these terms, you shall not use our website or place any orders. All business conducted via this site is business‑to‑business (B2B) only, not for end‑consumer retail use.

2. Products & Specifications

Our products mainly cover refrigerant gases, HVAC‑refrigeration related accessories and packaging solutions.

  • All product descriptions, datasheets, MSDS, images and technical data published on the website are for general reference only. Binding product specifications shall be confirmed in formal Proforma Invoice / Sales Contract.
  • We reserve the right to modify product packaging, minor technical parameters without prior notice, provided core performance meets agreed specifications.
  • Buyer shall be fully responsible to verify that ordered products comply with import laws, environmental regulations, F‑gas rules, ozone‑protection requirements and safety standards effective in buyer’s destination country/region before placing an order.

3. Quotation, Orders & Acceptance

  • All quotations given by our sales team are valid for the validity period explicitly stated in the quote; if no period stated, quotation expires within 30 calendar days.
  • A buyer’s inquiry or purchase order does not constitute a binding contract. A binding sales contract comes into force only after we issue and confirm a formal Proforma Invoice (PI).
  • We reserve the right to reject, suspend or cancel any order for reasons including but not limited to: pricing errors, stock shortage, suspected fraud, destination‑country regulatory bans, buyer failing to provide required import documentation, sanctions‑related restrictions.
  • Minimum order quantity (MOQ) shall follow PI / contract agreement.

4. Payment Terms

  • Payment methods, currency, deposit and balance terms are specified on Proforma Invoice.
  • Unless otherwise agreed in writing, production and shipment will be arranged only after receiving confirmed full payment or agreed deposit.
  • Bank charges, intermediate bank fees shall be borne by Buyer unless explicitly agreed otherwise.
  • If Buyer delays payment, we may postpone production, hold shipment or cancel order without further liability.

5. Shipping, Risk Transfer & Incoterms

  • Trade term (EXW, FOB, CFR, CIF etc.) follows Incoterms® latest edition as written in your sales contract / PI.
  • Risk of loss, damage of goods transfers to Buyer in accordance with selected Incoterm rule once goods pass the agreed delivery point.
  • We will prepare standard export documents: Commercial Invoice, Packing List, Certificate of Origin, MSDS / SDS, Dangerous Goods Declaration (for refrigerant gas cargo), and other documents as agreed. Any extra certification requested by Buyer shall be at Buyer’s cost.
  • Shipping date is estimated, not guaranteed. Delays caused by factory production, carrier shortage, port congestion, customs inspection, weather, force‑majeure events are not our liability.
  • Buyer shall be responsible for import customs clearance, import permit, import duties, taxes, local regulatory compliance at destination country.

6. Inspection, Claims & Defect Handling

  • Buyer shall inspect cargo immediately upon physical receipt. Visible shortage, physical damage from transit must be notified in writing to us within 7 working days after goods arrival, together with photos, packing evidence and carrier inspection report. No claim will be accepted after this period.
  • For hidden quality defects related to product purity, written claim with third‑party test report shall be submitted within 15 working days after goods arrival.
  • Claims will not apply for damage caused by improper transportation, improper storage, wrong operation, misuse, modification, or local bad handling after goods leave our delivery point.
  • Our total liability for any defective product shall not exceed the actual invoice amount of the related batch of goods, as permitted by applicable law.

7. Returns & Refunds

Refrigerant gas is classified as dangerous goods; unauthorized product return is generally not permitted.

  • Return is only allowed when we give explicit written approval in advance.
  • Approved returns shall follow our designated shipping and safety procedure. All return freight, dangerous‑goods handling cost, inspection cost shall be borne by Buyer unless defect is solely caused by our manufacturing fault.
  • Refund will be processed after returned goods are received, inspected and confirmed by our warehouse. Refund path is original payment channel.

8. Force Majeure

We shall not be liable for any failure or delay of performance caused by events beyond our reasonable control, including but not limited to natural disaster, war, sanctions, trade embargo, government regulatory change, factory shutdown, port strike, carrier suspension, energy shortage. Upon force‑majeure occurrence, we will notify Buyer promptly; we may extend delivery schedule or cancel partial/all order without penalty.

9. Intellectual Property

  • All content on icesailrefrigerant.com including text, logo, graphic, photo, datasheet, trademark belongs to Icesail Refrigerant.
  • You may not copy, scrape, reproduce, redistribute our website content, trademark, product materials without our prior written authorization.
  • Buying our products does not grant you any patent, trademark or IP license right.

10. Website Use Limitation

When you use this website:

  • You shall not conduct malicious scraping, hacking, spam‑attack or any activity violating applicable laws.
  • We do not warrant that website access will be uninterrupted or error‑free. We may perform maintenance and suspend website access temporarily without prior notice.

11. Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. Our only obligation is to follow written specification confirmed in sales contract.

12. Limitation of Liability

IN NO EVENT SHALL ICESAIL REFRIGERANT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFIT, LOSS OF BUSINESS, LOSS OF TURNOVER, ARISING OUT OF OR RELATED TO WEBSITE USE OR PRODUCT SALE, WHETHER BASED ON CONTRACT, TORT OR OTHER LEGAL THEORY. Above limitation shall not apply where law prohibits such exclusion, such as fraud, willful misconduct or personal injury caused by our negligence.

13. Governing Law & Dispute Resolution

  • These Terms and Conditions and each sales contract shall be governed by the laws of People’s Republic of China, excluding conflict‑of‑law rules.
  • Any dispute arising out of or related to website access or product sales shall first be resolved by friendly negotiation. If negotiation fails, dispute shall be submitted to the arbitration institution located at [Your City] in China, in accordance with its arbitration rules. Arbitration award shall be final and binding for both parties.

14. Modification of Terms

We reserve the right to revise these Terms and Conditions at any time. Updated version will be published on icesailrefrigerant.com/terms‑and‑conditions with revised update date. Continued use of website after update equals acceptance of revised terms.

15. Contact Information

Company Name: Shandong Lanjie New Energy Technology Co., Ltd   Email: wangjintian333@gmail.com  Address:Shandong Lanjie New Energy Technology Co., Ltd.Chuangxin CNC Industrial Park, Fangsi Town, Yucheng City, Dezhou City, Shandong Province, P.R.Chin